A few years ago, I bought a copy of Motorola Phone Tools so I could copy photos and MP3s to my phone. At the time, I was able to update the software with the built-in update functionality all the way to the latest version. I recently reformatted my computer and had to reinstall the phone software, and the update functionality no longer worked. I emailed Motorola to see if they could send me a patch. Here was their reply:
The reason these older versions of Motorola Phone Tools aren’t able to update any longer is because we have noticed that a large number of updates coming from these versions haven’t been sold by Motorola since 2004-2005. We recommend you to contact our sales department, so you may purchase a new legitimate copy of Motorola Phone Tools.
So basically they accused me of pirating their software. Great, except I remember researching it at the time, noticing that it was available for download everywhere, yet I specifically purchased a legitimate copy because I would have felt bad downloading it. I bought it from Amazon, so I can still print a receipt from their website. I exported the receipt to PDF and attached it to my reply, saying I had already purchased that copy and had no interest in purchasing another one. I also said that I did not appreciate being accused of stealing. We’ll see what happens now.
This is the kind of thing that pushes people to pirate software. I legitimately purchased the thing, and they won’t let me update. Yet I could easily go to a torrent site and download the latest version. Nice job, Motorola.
Update: They gave me a download of the latest version. Yay.